TERMS OF SERVICE

Thank you for your choosing us for your visual marketing services! The terms & conditions of our agreement are below. They govern our relationship & your use of our products. We look forward to working with you!

 

SCHEDULING

  • Please contact us at least 48 hours before your preferred session time. Your appointment is only considered reserved after a $50 deposit has been paid and the appointment has been confirmed by PhotoGuy via email.

 

CANCELLATIONS

  • If cancellation or rescheduling is necessary, please do so with a minimum of 24 hours notice before the beginning of your appointment, or you will be charged a cancellation fee of $50.
  • This fee will also be charged for no-shows, denied access to the property, or the property was not camera-ready.

 

RESCHEDULING DUE TO WEATHER

  • If rain is present, we can shoot the interior as the seller has probably put a lot of hard work into getting it ready for the scheduled shoot. We will then return for exterior photos at the earliest day possible when the weather cooperates.
  • Another option is we can reschedule the entire shoot to my next available appointment (no reschedule fees will be assessed for inclement weather).

 

PAYMENT OPTIONS

  • We accept all major credit cards (Visa, MasterCard, American Express, and Discover), cash and checks as forms of payment.
  • Checks must first clear our bank before your images will be released.

 

FAA DRONE AUTHORIZATIONS

  • If we can't get the FAA Drone Authorization due to the property's close proximity to an airport, then we will not be able to legally provide you with drone aerial footage without this permit.
  • For those that purchased a Property Video Tour, you will still be provided an interior and exterior video with a cinematography camera gimbal, but without the aerial drone footage. In this case we will refund $150 because of the absent aerial footage.

 

DURING THE PHOTO SESSION

  • Prior to or at the photo session, Agent should outline important elements of the property or areas that should not be photographed.
  • Agents and Owners are expected to have the property staged and cleaned prior to the home's photo session. The photographer will make a reasonable effort to tidy the rooms to create the most aesthetically pleasing and uncluttered photographs. All properties will be shot “AS IS”.
  • Please make sure pets are contained during the shoot. Pets are never included in photos and need to be out of the way during the shoot.
  • Unless otherwise specified, exterior shots, one or more angles of each major room, and views of the yard and/or views from the property if any will be captured. Your input is important when choosing which rooms to photograph. Without your input the photographer will use his/her best judgment, experience, and creativity to decide how to best photograph the property.

 

DELIVERABLES

  • Once the images have been taken, the photographer will edit the shoot and select the best images. These will be individually retouched for optimum quality and delivered to you within 3 business days, unless otherwise specified.
  • Agent's delivered photos and/or videos will be via a secured and private website link. Once the full-payment has been received, PhotoGuy will remove the watermarks on the images and provide a download button.

 

RIGHTS AND USAGE POLICIES

  • All images produced for an agent or broker (hereafter referred to as agent) may be used by that agent for any and all marketing materials and campaigns associated with the property and for the agent’s self promotion.
  • The photos may also be used by the agent’s parent company for the sole purpose of marketing the specific property photographed for the duration of the listing, and must not be distributed to a third party without permission.
  • Also note that the images will be copyrighted by the photographer, and license granted only to the agent and the agent’s parent company and not to any third party.
  • Any usage of the images by a third party, including but not limited to architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by the photographer.
  • For more information, please email: info@photoguy.com

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